Last updated: 15th July 2026

Talaka Marketing Services Institution ("us", "we", or "our") operates the Talaqah Clinic video consultation app ("the App"). This Privacy Policy explains how we collect, use, and disclose your personal information when you use the App.

By accessing or using the App, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with any part of this Privacy Policy, you may not access or use the App.

1. Information We Collect

1.1. Personal Information: When you create a user account or use certain features of the App, we may collect personal information such as your name, email address, phone number, and other contact information.

1.2. Usage Information: We may collect information about how you use the App, including your interactions, preferences, and settings.

1.3. Device Information: We may collect information about the device you use to access the App, including the device type, operating system, unique device identifiers, and mobile network information.

1.4. Log Data: Our servers automatically record certain information about your usage of the App, such as your IP address, browser type, referring/exit pages, and operating system.

2. Use of Information

2.1. We may use the collected information to provide, maintain, and improve the functionality and performance of the App.

2.2. We may use your personal information to communicate with you, respond to your inquiries, and provide customer support.

2.3. We may use the information to personalize your experience and provide tailored content and recommendations.

2.4. We may use the information to detect, prevent, and address technical issues or fraudulent activities.

2.5. We may use aggregated and anonymized data for statistical and analytical purposes.

3. Disclosure of Information

3.1. We may disclose your personal information to third-party service providers who assist us in operating the App and delivering the requested services.

3.2. We may disclose your personal information if required by law or in response to a valid legal request, such as a court order or government inquiry.

3.3. We may disclose your personal information in connection with a merger, acquisition, or sale of assets, where your information may be transferred to the acquiring party.

3.4. We may disclose aggregated and anonymized data that does not personally identify you for marketing, advertising, research, or other purposes.

4. Data Security

4.1. We implement reasonable security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

4.2. Despite our best efforts, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your information.

5. Data Retention

5.1. We retain your personal information for as long as your account remains active, or as needed to provide you with the App and its services.

5.2. Usage information, device information, and log data are typically retained for up to twenty-four (24) months, after which they may be deleted or anonymized.

5.3. We may retain certain information for a longer period when required by applicable law, to resolve disputes, enforce our agreements, prevent fraud, or for other legitimate business or regulatory purposes (including records related to appointments, payments, and clinical services where retention is legally required).

5.4. When you request deletion of your account or personal data, we will delete or anonymize your personal information within thirty (30) days of verifying your request, except where we are legally obligated to retain specific records for a longer period. Anonymized or aggregated data that cannot reasonably identify you may be retained.

6. Data Deletion

6.1. You may request deletion of your personal data or account at any time using our Account Deletion form at https://talaqah.app/account-deletion, or by emailing us at hi@talaqah.app with the subject line "Data Deletion Request". Please include the email address and phone number associated with your account so we can verify your identity.

6.2. You may also submit a deletion request through our Contact Us page at https://talaqah.app/contact-us.

6.3. After we verify your identity, we will process your deletion request within thirty (30) days. We will confirm by email when the request has been completed, unless applicable law restricts such confirmation.

6.4. Some information may be retained after a deletion request where required by law or for legitimate purposes such as security, fraud prevention, dispute resolution, or financial and clinical record-keeping. Where retention is required, we will limit further use of that data to those purposes.

7. Children's Privacy

The App is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove the information from our systems.

8. Third-Party Links and Services

The App may contain links to third-party websites or services that are not owned or controlled by us. This Privacy Policy does not apply to those third-party websites or services. We encourage you to review the privacy policies of those third parties before providing any personal information.

9. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated Privacy Policy on the App. Your continued use of the App after any modifications to the Privacy Policy will constitute your acknowledgment of the changes and your consent to abide by the updated terms.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at hi@talaqah.app.

By using the Talaqah Clinic video consultation app, you acknowledge that you have read, understood, and agreed to be bound by this Privacy Policy.